After Sales Servicing

After Sales & Service

Al Mazroui has a well- established After Sales & Service team under the Engineering Unit. After sales & Service provides the planning, installation and maintenance of medical equipment including diagnostic imaging system by highly qualified engineers. In addition, the department provides the consulting services, removal, and transportation of medical equipment.

Our After Sales & Service is the largest in the area composed of more than 100 engineers scattered in the whole UAE region which provides customers an on-site response within hours. Service representatives participate in regular manufacturer and in-house training programs, and receives specialized instructions in areas ensuring optimal service performance and maintenance management.

The department has advanced Computerized Management Maintenance System Capabilities and is committed to providing state-of-the-art electronic information exchange with  our customers and suppliers. The department has successfully combined personal expertise with the demands of the secondary markets for healthcare related assets to create company offering professional skills, knowledge and expertise within the diagnostic imaging equipment marketplace.

Moreover, we have a dedicated workshop where minor and major repairs are being serviced.

The range of service covers:

  • Total maintenance of hospital biomedical equipment
  • Operation & management of hospitals biomedical department
  • Total maintenance of scientific & laboratory equipment
  • Facility accreditation consultancy programs
  • Equipment Installation services programs
  • Equipment Commissioning program
  • Equipment preventive maintenance program
  • Equipment repair program
  • Supply of medical imaging equipment
  • Supply of radiotherapy equipment

 

Short Description: 

Al Mazroui has a well- established After Sales & Service team under the Engineering Unit.